With only five days to go to Justin Bieber’s concert, The pop star’s presence at Rock in Rio is still a concern for fansalthough the event organizers confirmed the artist’s participation on the evening of September 4th.

But if the show is cancelled, am I entitled to a refund?

According to the festival FAQ, if the one-day headliner at the festival is canceled for any reason, the ticket remains valid.

If the buyer chooses not to attend the show, he or she can request a refund within 30 working days of the organization’s announcement of guidelines on how to proceed.

wanted, that Rock in Rio confirms that the practice of refunds is reserved for headliners, as in Bieber’s case, and that for other artists, each case is evaluated on an individual basis.

Also according to ticket policy, anyone who goes to the event even after the announcement of the cancellation of certain attractions, will not be entitled to a refund.

Procon-Rio’s legal director, Silvio Romero, reassured fans:

“I don’t think there are any problems with this refund. At the canceled Lady Gaga event a few days ago, they made a refund request tool available on the website. That is fulfilled, so there is a right to restitution,” he explained.

Hotel and transportation costs

Also according to the RIR page on the internet, the event organizer is not responsible for any costs associated with accommodation, transportation and meals, for example. This means that fans who come from another city or state and have rented transportation and accommodation due to the festival, their services will not be refunded in the event of the cancellation of the main attraction.

However, Romero highlighted that consumers do have the right to be reimbursed, because business risks cannot be transferred to consumers.

In this case it is possible to minimize expenses, carry out possible cancellations and seek compensation for the fines paid.

If they experience difficulties, consumers can file a complaint with Procon to seek conciliation with the event organizer or file a lawsuit.

“Confirmed as usual”, said the festival

This year, singer Justin Bieber has revealed that he suffers from a condition called Ramsay Hunt syndrome, which causes facial paralysis. In June, he announced that he would have to postpone three shows from his “Justice World Tour” to maintain his health.

The Canadian artist took it out on social media and said without elaborating: “I can’t believe I’m saying this. I’ve done everything to get better, but my illness is getting worse. My heart is breaking so I have to postpone my next show (doctor’s order). “

Despite the concerns, the festival’s advice said that “no cancellation issues, Justin Bieber confirmed as usual”.

The answer is the same, in the case of the artist’s concert in São Paulo. According to T4F, “the show in São Paulo of the Justice World Tour has been confirmed”.

On August 18, fans of the star received news that “Meet & Greet” had been cancelled, an opportunity that guaranteed photos with the artist and other benefits, in both presentations in Brazil.

The decision came out of concern for the health of the singer, band, crew and fans, according to ticket sales website Ticket For Fun.